Retention & Satisfaction
NPS — Net Promoter Score
Difference between % promoters and detractors.
What each field means
- Promoters (9–10)
- Responses scoring 9 or 10.
- Detractors (0–6)
- Responses 0–6.
- Total responses
- Completed surveys.
Why this metric matters
The world's most used loyalty metric. A positive NPS means you'll grow via word of mouth, not just ads.