Retention & Satisfaction

Churn, retention, NPS, CSAT and other customer loyalty metrics.

Calculators in Retention & Satisfaction

• 01Churn rate% of customers who stop buying from you in a period.☆
• 02Retention rate% of customers you still have at period end.☆
• 03NPS — Net Promoter ScoreDifference between % promoters and detractors.☆
• 04CSAT — Customer Satisfaction% of satisfied customers.☆
• 05CES — Customer Effort ScoreAverage effort customers perceive.☆
• 06Repeat purchase rate% of customers who bought more than once.☆